Operating System Software

Computer

If you switch the user privileges on the computer you are using when installing, the driver may not install correctly. If this happens, log in again with Administrator privileges and reinstall the driver.

Depending on your Windows network settings, you may be unable to discover the device. If this happens, change the network settings according to the following procedure.

If you connect the printer driver using the plug and play function with a USB or WSD port specified, depending on the printer model you are using, the PDL selection (PnP) function of the device must be set beforehand. If you cannot select "V4" for [PDL Selection (Plug and Play)] at the device, select "XPS".

To use this printer driver, the printer's firmware should be updated to the newest version. For details, contact the support center.

When you overwrite update or uninstall the printer driver, the printer driver files may be locked by Windows so that you cannot update or uninstall them. To solve this problem, restart the computer, then update or delete the printer driver. For details, refer to Microsoft Support Article KB940523 (http://support.microsoft.com/kb/940523/).

If both a printer driver (or fax driver) and a USB-compliant scanner driver are not installed, a device connected by USB is recognized as new hardware, and although the following may occur, driver operations will not be affected.

In this printer driver, there is a function for automatically acquiring the configuration information of connected devices during installation. To automatically acquire configuration information, you must configure the following settings on the control panel of the device(s) before installation.

If the device configuration information cannot be correctly acquired during installation and is not reflected in the printer driver, perform the following procedure.

If connected by a TCP/IP port, there may be cases where the configuration information of multiple devices cannot be automatically acquired. If this is the case, connect using a WSD port or click [Retrieve Device Information] in the [Device Settings] sheet to acquire the configuration information.

If you associate this printer driver when installing with a port to which another printer driver is already associated, the configuration information of the device(s) may no longer be able to be correctly acquired. If this is the case, change the driver associated with the port to one printer model only of this printer driver.

When updating the printer driver version for the same printer model using the inf file, the driver settings are not transferred when you select [Replace the current driver] and perform an overwrite installation. Configure the device and print settings again after installation. Even if the settings appear to have been transferred correctly, they may not work correctly, therefore be sure to click [OK] after configuring them in the [Device Settings] sheet and print settings screen to update them.

Devices that match the language environment of the computer you are using are displayed in [Printer List] of the installer. If the language environments of the computer and device you are using differ, select [Display LIPSLX/CARPS2 printers] in the installer.

You can use spaces, special characters, and long names when entering printer names during installation or when changing printer names in the printers folder. However, in applications, printer names that exceed 32 characters or use special characters may not be recognized, depending on the application. Also, when sharing printers, exceeding 32 characters or using special characters may result in unexpected problems. For details, refer to Microsoft Support Online, KB240082 (http://support.microsoft.com/kb/240082/), KB878514 (http://support.microsoft.com/kb/878514/), and KB2444599 (http://support.microsoft.com/kb/2444599/).

If you are using Server Core in a Windows Server operating system, use the operating system installation function. You cannot use the printer driver installer.

This printer driver is for printing from applications that print using XPS. Although it is also possible to print from applications that print using the older GDI (Microsoft Office etc.), rendering errors may occur due to problems arising from compatible functions. This is a problem that occurs when Windows converts data, and the same rendering errors may occur when printing to the "Microsoft XPS Document Writer."

When using Point and Print (with a shared printer driver on a print server), if the user name and password registered in the print server and the log in user name and password of the computer you are using to print do not match, the printer driver does not operate correctly. Although the user name and password already match and do not cause a problem in the domain environment, they must be made to match in the Workgroup environment.

Immediately after installation of the printer driver (including upgrades), some applications may not be able to recognize that a printer driver has been installed, and operation errors such as print settings not being effective may occur. If this happens, exit and restart Windows.

If a document with an odd number of pages is printed from an application with two-sided printing selected, a blank page may be automatically inserted to adjust the number of pages to an even number, depending on the application. If this happens, the blank page inserted by the application is included in the page count.

When you set collating in the printer driver, if there is an application in which collating can be set, the collating setting of the application has priority. Even if you open the printer driver from the printers folder to specify the collating setting, the application setting has priority.
For example, a document output from Microsoft Word that uses settings that also exist in the printer driver, will be printed with the application's settings having priority over the printer driver settings. For details, refer to Microsoft Support Article KB940033 (http://support.microsoft.com/kb/940033/).

When the printer is configured with a WSD port, print after confirming that Windows Firewall is set to allow communication by WSD. If communication by WSD is not allowed, printer driver operation may become unstable.

If you scale print by changing the output paper size, specifying a magnification ratio, changing the page layout, or booklet printing, the print result may change, such as the size of margins or gutters changing, gaps or streaks being included, lines being deleted, etc.

Even if 5 mm has been specified for the margins in an application, images that are close to the margins may not be printed. Also, depending on the print settings, images that are normally not cut off even when close to the margins may be cut off during printing.

Depending on the application, there may be cases where lines drawn at an angle close to the horizontal cannot be printed correctly. In this case, the situation may be improved by setting [Support/Device] sheet > [Troubleshooting] > [Print diagonal lines at high speed] to [Off].

If you select [Collate] in the [Print] dialog box in Microsoft Excel, and print multiple copies or specify [Entire workbook] to print all worksheets with difference print settings, you may not get the desired print results for N-up and 2-sided printing. Also, if you print using Department ID Management (Job Accounting), the confirmation dialog box may be displayed multiple times.

If you are using Microsoft Excel, and you select [Entire workbook] in the print dialog box when printing, do so with the first worksheet selected. If you do so with a worksheet other than the first worksheet selected, settings related to page output, such as collating, may be disabled. For details, refer to Microsoft Support Article KB2526211 (http://support.microsoft.com/kb/2526211/).

Depending on the application, a line whose width has been set at less than 1 point may be printed as a line of 1 point width.

If data is saved with units set to inches, the data may not be saved correctly. This is because data is stored within the printer driver in microns (micrometers), which causes a rounding off error during unit conversion calculation.

Where drawing data whose colors are transparent exist, the base colors of the transparent part may differ.

In drawing data created in an application, where the start and end points of a curved line are the same, slight gaps may occur in the printed result due to errors.

For some printers whose configuration does not enable use of a multi-purpose tray, if you specify a paper size that can only be supplied from a multi-purpose tray, such as envelope, printing may not be performed and an error may occur at the printer. If this happens, select a paper size that can be supplied from a drawer.

When you change the print settings from the printer driver screen in Microsoft Office, the selections that are normally available in the Microsoft Office print settings screen may not be displayed or may be grayed out and unselectable. This is because Microsoft Office controls the print settings when the application starts, or the printer settings when switching printers, so that these settings are not displayed or are grayed out. To solve this problem, close Microsoft Office, change the default print settings in the printer driver from the printers folder, and restart Microsoft Office. For details, refer to Microsoft Support Article KB983111 (http://support.microsoft.com/kb/983111/).

If you change the name of an account by clicking [Change your account name] in [User Accounts] in the [Control Panel], the setting for [Logon name] in the [Device Settings] sheet > [Default User Name] > the [Name to Use] is not changed. This [Logon name] is linked to the user name in Windows and differs from the account name. The Windows user name is changed from [Computer Management] in [Administrative Tools] under [System and Security] in the [Control Panel]. When using the computer in a domain environment, you must contact the system administrator.

If the printer is configured with a WSD port, if you attempt to force printing with an incorrect ID and password while [Department ID Management] is active, the printer may stop and no longer print thereafter. You can resume printing by restarting the printer.

If an image in a page is in RGB format, it will be counted as color data even if it is a black-and-white image.

Depending on the data you are printing, the color of parts of text or graphics may change. If this happens, the result may be improved by configuring the all settings of [Matching Settings] > [Matching Method], [Detailed Settings for Quality] > [Gray compensation] and halftone settings in the [Quality] sheet to the same values. The result can also be similarly improved by selecting [Content-Based Print] > [Uniform].

Depending on the data being printed, a correct rendering result may not be attainable. If this happens, setting [Support/Device] sheet > [Troubleshooting] > [Graphics mode] to [Raster mode] may improve the result.

If a paper size that supports 2-sided printing (e.g. A4) and a paper size that does not support 2-sided printing (e.g. envelope) are both contained within a single document, the assigned gutter position on the front and back of the paper may differ. In this case, print those pages that support 2-sided printing and those that do not separately.

The items under [Form To Tray Assignment] displayed from the [Printer properties] > the [Device Settings] sheet do not work. As a result, [Paper available] displayed in [Printer properties] > [General] sheet is also not displayed correctly.

If you are using a shared printer and the connection to the printer is via USB, job canceling does not work.

Print settings displayed in applications used from the desktop (Microsoft Office etc.) and print settings displayed in Windows Store apps and Windows apps (Mail, Photos, Reader, etc.) may differ. Since these are functions provided by Windows, they are limited.

The names in [Paper Size] displayed in applications used from the desktop (Microsoft Office etc.) and [Paper Size] displayed in Windows Store apps and Windows apps (Mail, Photos, Reader, etc.) may differ. Since this is a function provided by Windows, it is limited.

Microsoft PowerPoint performs printing according to the color setting values of the print settings. If you specify [Pure Black and White] in the color settings for PowerPoint, the document will be printed in grayscale in this printer driver. Also, you cannot specify [Color] in the color settings and print in black and white. This is because [Black & White] in the printer driver and [Grayscale] in PowerPoint, and [Color] in the printer driver and [Color] in PowerPoint are respectively linked to each other. You can disconnect the link with the printer driver by changing the registry settings of PowerPoint. For details, see article KB2885877 in Microsoft Support Online (http://support.microsoft.com/kb/2885877/).

There may be cases where the message "Could not print" is displayed and the document cannot be printed when attempting to print from a Windows Store app or Windows app (Mail, Photos, Reader, etc.). This may occur when there is insufficient memory or the display driver does not support the Windows Store app or Windows app. Such cases may be improved by using a computer that is guaranteed to work with the operating system you are using.

When configuring the settings of a device that supports expanded printer functions, use the [Device Settings] sheet that is displayed when you click [Device Settings] in the [Support/Device] sheet of the print settings screen of the printer driver. Do not use the [Printer properties] > [Device Settings] sheet. Also, after configuring the settings in the [Device Settings] sheet and closing the [Printer properties] sheet by clicking [OK], there are cases where the settings configured in the [Device Settings] sheet of the driver's print settings screen might not be applied.

In a shared printer (point and print) environment, the standard Windows print settings screen may be displayed even for devices that support expanded printer functions. If this happens, the situation can be improved by installing this printer driver in the client computer.

When using the [Secure Print] or [Department ID Management] function, set a user name, department ID, and password before printing. You cannot set these during printing.

The print settings screen for expanded printer functions may be displayed below other windows. If so, move the other windows so that the print settings screen is displayed.

When you configure print settings from the standard Windows print settings screen or an application, functions that are not supported by the device you are using and functions that cannot be set at the same time are displayed. To solve this problem, use the print settings screen for expanded printer functions.

If you select a custom paper size that is the same size as a standard paper size, some print settings cannot be configured at the same time, as with the standard paper size. To solve this problem, change the size of the custom paper to a size whose height or width differs from the standard size by 0.25 mm or more.

If you print specifying a long horizontal custom paper size, the print data may not be rotated and may be partly cut off when printing. If this happens, change to a long vertical custom paper size and print again.

If you are connected via USB, when you cancel a print job while it is printing, the remaining data may still be output.

If you select a custom paper size in the print settings screen, some functions that have been set may not be reflected in the print result. Functions that you can use with custom paper sizes are the same as the functions that you can use when selecting [Specify Page/Output Size] for [Page Size] or [Output Size] in the [Main] sheet of the print settings screen.

If you are using the user authentication function, if you do not set [Restrict Remote Device Job w/out User Auth.] in the control panel of the device to ON, you may not be able to correctly use the user authentication function. Also, if [Department ID Management] is set to ON in the printer driver, printing may be performed using the department ID management function even if [User Authentication] is set to ON.

If you change the user name set in the printer driver when performing secure printing, depending on the device you are using, the print job may disappear. If this happens, set the same user name in the device and the driver.

If you print with [Page Layout] and [Booklet Printing] specified simultaneously, the actual number of printed pages may not be correctly reflected in the total result of the page layout displayed in the job history, depending on the device you are using.

In the print settings of the printer extended functions, if you change [Preferences] > [Language] in the [Support/Device] sheet and specify a language other than the display language of the operating system, some characters may not be displayed correctly.

Viewing the help or manual requires an environment that is connected to the Internet. In an environment that is not connected, you can view them after downloading them in an environment that can be connected.

When printing on tab paper, if you print on paper of a different size to that set in [Tab Paper Size] when [Offset printing position] is enabled in the [Tab Settings] screen, printing may not be performed correctly, cutting off letters etc.